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Terms & Conditions


 Smart Lab Hub ➡️ Your Smart Choice

This Website is operated by Tegent Scientific (Vietnam) Company Limited ("SmartLab Hub"). Terms and Conditions include "Terms and Conditions", "Terms of Use" and "Privacy Policy " ("Terms and Conditions"). These Terms and Conditions apply to all users of

By using or visiting this Website, you are deemed to have read, understood and agreed to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you should discontinue your access, use of our Website or do not disclose to us any personal information.

SmartLab Hub reserves the right, at its sole discretion, to amend any part of these Terms and Conditions at anytime without prior notice. You should access this page from time to time to check the most updated version of Terms and Conditions. Your continued access or use of the Website are deemed to be apprised of and bound by any changes to these Terms and Conditions.

Use of the Website

This Website is designed for users from Hong Kong and any information, products or services are not appropriate or available for use in other locations. If you visit the Website outside Hong Kong, you should be responsible for any activity carried out on this Website at your own risks and bear all responsibility for compliance with applicable local laws at your country or location.

You shall not use the Website in any manner prohibited by any applicable laws. You must bear all responsibility for non-compliance of applicable laws and any unlawful activities associated with the use of this Website.


SmartLab Hub shall take all reasonable steps to ensure that prices, details and sizes of products on this Website are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.


You are required to register an account with us before placing any order through this Website. You declare that you are aged 18 or above. If you are under the age of 18, you must consult with your parents or guardian about Privacy Policy and Terms and Conditions on this Website and obtain their consent before you register to use the services available on this Website.

You agree to ensure that all information provided to SmartLab Hub is true, accurate and complete. In the event that any information provided by you is false, inaccurate or incomplete, SmartLab Hub reserve the right to suspend or terminate your user account and membership without notice.


SmartLab Hub respects the privacy of every customer and user of this Website. No personal information is needed when visiting this Website. SmartLab Hub may ask for your personal information when you register for membership or sign up to any services on this Website. SmartLab Hub will not collect any unnecessary personal information from you. Please refer to Privacy Policy on this Website for more information.


Once you have placed your order on this Website, it is deemed as making an offer to buy from SmartLab Hub. We will acknowledge receipt of your order and reserve the right, at our sole discretion, not to accept or cancel your order without giving any reason.

In the event that we accept your order, we will confirm with you accordingly and advise the date and time of delivery or availability for self pick up at designated place.


Only full payment will available for general customer.

Please refer to Payment Guide for details.


All product price are Exwork-Vietnam Ho Chi Minh City at SmartLab Hub facility, according to Incoterms® 2020.

All expected delivery dates and time are estimates only. We shall not liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.

Each order will be delivered with standard packaging materials. Any special packaging as request by customer is subject to additional charges.

Please noted that SmartLab Hub will not be responsible for any missing/lost parcel caused by incorrect shipping details being submitted. You must ensure that all relevant information is provided and successfully uploaded at the time of order submission, otherwise the order processing will be delayed.

In case of any dispute, our determination shall be final.

Exchange and Return

Unless otherwise specified, no return or exchange will be accepted, please refer to our Exchange and Return Guide for details.

You are requested to examine the goods immediately for any deficiencies and/or damages of their appearance and whether all accessories are included upon delivery or collection (as the case may be). If it is the case, please contact our Customer Service Representative.

We have the right to refuse to exchange a product on the ground of damage to its appearance or missing accessories once the confirmation of receipt has been signed for.

The product to be returned should not be damaged, scratched, defaced or contain any trace of water damage.

Packing, accessories, user guide and black warranty card should be returned together with the product in good condition for return or exchange.

No return or exchange would be made for product which has been registered for warranty service or has undergone any repair.

All gift items must be returned together with the returned products. Otherwise, the retail  value of the gift item would be charged.


SmartLab Hub shall provide 1 year standard warranty coverage for all equipment or instrument product. Extended warranty options are also available to customer. Please refer to our Warranty Guide for details.

Warranty period

We offer 30 days warranty from the date of delivery for consumable products, general labware products and spare parts. We do not provide warranties for parts that you do not purchase from us. These parts are provided “as is”.

Unless otherwise specified, we warrant that instruments will be free of defects in materials and workmanship. When subjected to normal, proper and intended usage by properly trained personnel, we offer 12 months warranty from the date of delivery.


The warranty do not apply to:

  • your neglect, misuse, abuse or mishap, such as but not limited to, connecting the instrument to electrical services or other utilities not in accordance with the installation requirements for the instrument, using incompatible solvents or samples with the instrument, operating the instrument not in conformance with SmartLab Hub instructions or specifications, or your improper or inadequate maintenance of the instrument;
  • installation of software or use in combination with software or products that SmartLab Hub did not supply or authorize;
  • modification, repair, service transfer to another location of the instrument that you or your employees, agents or an unauthorized contractor made;
  • intrusive activity, including without limitation computer viruses, hackers or other unauthorized interactions with instrument or software that detrimentally affects normal operation or from acts of nature or accident;
  • any defects or damage that SmartLab Hub did not cause.

Additionally, any installation, maintenance, repair, service, relocation or alteration to or of, or other tampering with, the products performed by any person or entity other than SmartLab Hub without SmartLab Hub’s prior written approval, or any use of replacement parts that SmartLab has not supplied, will immediately void and cancel all warranties with respect to these instrument services and the affected products.

Customer is responsible for all shipping and handling cost associated with this warranty service. Products found defective within the warranty period will be repaired or replaced at SmartLab Hub’s option.

We reserve the right to amend the warranty service at any time. In case of any dispute, our determination shall be final.


Title to the product shall remain vested in SmartLab Hub until we receive full payment of the price, and risk shall pass to customer upon delivery / collection of the product.

We shall under no circumstances be liable for any loss (whether direct or indirect) of revenue, loss of profits or any indirect or consequential loss whatsoever suffered, sustained or incurred by you or by other person arising (directly or indirectly) out of the sale and purchase transaction with you.

Links to Other Websites

This Website may contain links to other websites. These other websites are not under SmartLab Hub’s control. We does not endorse or recommend any information, product or service offered by linked websites. We hereby disclaims all liabilities for any information, materials, products or service posted or offered by linked websites. Your use of any other websites is at your own risk.


SmartLab Hub does not warrant that this Website will be operated error free or information will be uninterrupted, accuracy, timeliness or the content or sever are free of viruses or other harmful components. SmartLab Hub takes no responsibility for any loss arising from such circumstance.

Intellectual Property Rights

All information stored on or receivable through this Website (“Information”) is protected under intellectual property laws and rights (including without limitation laws protecting copyright, patents and trademarks). If the Users downloads, copies, transmits, publishes, stores or otherwise uses the Information without the consent of the owner of such rights, the User may infringe such laws or rights. It is the User’s responsibility to determine whether any such infringement will occur.

Limitation of Liability

SmartLab Hub shall not be liable to the User or any other person whether in tort, contract, statute or otherwise (including without limitation for negligence, breach of contract, defamation, or intellectual property right infringement) for:

  • any direct loss;
  • any consequential or indirect loss (including without limitation loss of revenue or profits); or
  • the User’s liability to any other person, which is suffered or incurred by the User or any other person arising under or in any way out of the Information or the use of


SmartLab Hub does not warrant and accept no responsibility for confidentiality of any information or data whether personal or otherwise transmitted through SmartLab Hub’s practice is to take reasonable steps to maintain confidentiality of such information and data.


You agree to indemnify and hold SmartLab Hub Harmless against any losses, claims, actions, demands, liabilities, costs and expenses (including legal fees) arising from your use of the Website or breach of the Terms and Conditions to the fullest extent permitted by applicable law.

Force Majeure

SmartLab Hub shall not liable for any delay or failure to perform caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.

Jurisdiction and Severability 

The Terms and Conditions and other policy on this Website are governed by the laws of Vietnam. If any part of the Terms and Conditions and other policy on this Website is deemed or determined to be unenforceable, the remaining parts shall not be affected and remain in force.


If you have any concern or question in relation to the Terms and Conditions, please contact our Customer Service Representative.

Last Updated: 16 Aug 2021